Using the T15 Model

Steps 1-4 are all about understanding the definitive requirement (data/measurements)

Step 5 is the doing - ensuring the work happens accountably

Steps 6-9 are all about delivering the optimum solution (data/measurements)

The model is iterative as your solution (9) becomes the baseline for continuous improvement (1)

Hovering over each box will reveal a sample selection of key questions to be asked and answered for that step

Baselines - (Reporting/Infrastructure)

1. In terms of this specific engagement, what are the key measures the organisation uses?
1. Where do I find these measures?
1. Numbers (data)
2. Surveys (customer/staff)
3. Benchmarks
2. How accurate are they?
3. How do I verify their accuracy?
4. Who can supply me with the data I require?
5. How often are they collected?
2. How is the project/product/solution related to these measures?
3. What is the customer requirement?
4. What is the business requirement (Revenue/Profit/Cost reduction/New customers/Customer retention)?
5. Who ‘owns’ the numbers and is ultimately accountable for them?

Are these the right measures?

What behaviours are these measures driving? 

Location - (Capital/Performance)

1. Where is the opportunity sited?
1. If relevant - what is the orientation of the site?
2. Are there any local customs?
3. Are there any local financial requirements?
4. Are there any local legal requirements?
2. How is morale?
3. How close is the marketplace?
4. What is the employment and recruitment market situation?
5. Are there any grants available to support development?
1. National?
2. International?
6. What are the utility and infrastructure services like?
7. Are there any political considerations
1. Local?
2. National?
3. International?
8. What are the weather patterns for the area?
9. What are the corporate/central plans for this site?
1. Next year?
2. 5 years?
3. 10 years?

Compliance - (Operational/Management)

1. What health and safety requirements are there?
2. What project management tools are used to report and monitor progress?
3. What is the chain of authority?
1. Strategically?
2. Tactically?
4. Are there any Local/National/International requirements?
1. Financial
2. Environmental
3. Legal
4. Social
5. Who has budgetary control?
6. Who is ultimately responsible and accountable? (Who carries the can?)
7. What is the main business operating system?
8. Are any associated bodies involved? (ISO, British Standards)
9. Are any regulatory bodies involved?
10. QSHE
11. COSSH

Vision - (Capital/Management)

1. Who is the sponsor?
2. Who are the key players?
3. What decision authority do they have?
4. How does this engagement deliver the vision?
5. What is the vision of the business/organisation?
6. How often is the vision reviewed?
1. Challenged?
2. Redefined?
3. Refined?
7. Is the vision clearly defined?
8. Is the vision easy to understand?
9. What customer need does the vision deliver?
10. Is the requirement strategic or tactical?
1. Short-term
2. Medium-term
3. Long-term
11. Is the vision internally or externally focused?
1. Customer driven/focused?
2. Stakeholder driven/focused?
12. What decision authority do I have?

Measurable Activity - (the work that needs to happen)

The work required to:…use data in relation to Location ensuring that it conforms to the

Governance to deliver the Vision

…reduce Risk through the appropriate use of Resources

…Communicate and progress the development of the Product solution

…ensure the timely and cost efficient delivery of the customer need

…deliver the expected revenues, profits or cost reductions

1. Financial (£)
2. Data - Core Performance (KPI’s)
3. Time scale
4. People engagement (Social)
5. Right people in the team – number and skills
6. Governance
7. Environmental (Kwh/Co2) impact
8. Reporting (daily/weekly/monthly/annually)

What level of autonomy do I have to make things happen?

Resource - (Operational/Performance)

1. Are the correct people engaged?
1. With capacity?
2. With the correct skills?
3. With influence?
4. With drive and determination?
5. With local knowledge?
6. With accountability?
7. With a clear mandated role?
2. Are the correct facilities in place to deliver the programme?
3. Has a budget been approved and allocated?
4. Is training available to upskill?
5. Are individuals empowered to make decisions?
6. Are the facilities fit for purpose?
7. Are the systems fit for purpose?
8. Can reductions be made without impacting the customer offering?
9. Is there a pool of expert knowledge available to draw against? 

Communication - (Reporting/Management)

1. What communication avenues are used?
1. Social media
2. Internal notices
3. Road shows
4. Annual reports
2. Who are the decision makers? – External PR?
3. Political requirements (sensitivities to be aware of)?
4. What is the frequency of communication
1. Hourly?
2. Daily?
3. Weekly?
4. Monthly?
5. Annual?
5. What type of communication is made?
1. Financial?
2. Resource (People)?
3. Environmental?
6. Is there one version of the truth?
7. How much of the communication is Open/Closed (confidentiality)?
8. What escalation avenues are available?
9. What feedback processes are used?
10. Are there any specific communications that need careful consideration?
1. Union?
2. Works council?
3. Stakeholder?

Solution - (Capital/Infrastructure)

1. What is the final output/solution requirement?
2. Has/will the product/solution delivered the vision? 
3. How does the product/solution contribute to the ongoing success of the business/organisation?
4. How sustainable is the solution (shelf-life)?
5. What future proofing has been embedded into the product/solution?
6. How adaptable/flexible is the product/solution to change?
7. Is the customer need addressed?
8. Has the expected revenue/profit margin been delivered?
1. If No, is there a plan to deliver this and actively manage it? 
9. Can/has an incremental improvement be/been developed to create a new baseline for future development as technology changes and/or customer requirements change?

Risk - (Reporting/Performance)

1. What known risks exist in relation to place?
2. Have any new risks been identified when understanding the baselines?
3. What potential or additional risks have been identified?
4. How can they be mitigated?
5. Who needs to be advised?
6. Who is engaged in delivering risk reduction?
7. How is the level of risk calculated?
1. Finance (£)
2. People (Social)
3. Environmental (Kwh/Co2)
4. Reputation (PR)

Compliance